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Customer Success Manager (m/f/x)

Berlin, Berlin, GermanyCustomer Success

Job description

UP42 is changing the way geospatial data is accessed and analyzed. The developer platform and marketplace bring together multiple sources of data such as satellite imagery, weather data, and more—with algorithms to identify objects, detect change, and find patterns. Industry leaders use UP42 to inform business decisions and build scalable customer solutions.

We are looking for a Customer Success Manager (m/f/x) to join the UP42 team in Berlin.

As a Customer Success Manager, your mission is to ensure long term customer retention by building loyalty, understanding customer needs, helping them realize value and achieve their goals. The key to success in this role is empathy, proactive attitude and willingness to go the extra mile for your customers. Your contributions will directly impact our growth and help drive customer value.

What you will do:

  • Cultivate long lasting business relationships and manage customer portfolios

  • Ensure the successful delivery of our products and services

  • Deliver timely solutions tailored to customer needs

  • Develop and execute customer success plans

  • Take ownership of customer engagement, including onboarding, trainings, kick-offs, status reviews and health checks

  • Identify growth opportunities for accounts, ensure renewals, and minimize churn in collaboration with the sales team

  • Ensure an excellent end-to-end customer experience

  • Drive and execute internal projects to implement customer success best practices and improve internal processes

Job requirements

About you:

  • A background in geospatial or similar field, with proficiency in using GIS/remote sensing software and tools for visualizing, inspecting and troubleshooting geospatial data

  • Working knowledge of customer success processes

  • A proven track record of effectively managing your own book of business

  • Effective communication skills with the ability to convey technical concepts and details to both technical and non-technical audiences with a sense of empathy

  • A combination of technical expertise and problem solving skills to proactively identify issues and find optimal solutions in a time-sensitive manner

  • Experience with or a working understanding of APIs

  • Exceptional organizational skills, attention to detail and the ability to manage and prioritize multiple tasks and projects

  • Excellent written and verbal communication skills in English is a must, and knowledge of any other languages is a valuable asset

What makes you stand out:

  • You are passionate about customer success

  • Experience driving and implementing customer success best practices in a current or prior role

  • Hands on experience developing scripts in Python

About us:

  • The chance to shape the state of the art geospatial processing platform and create a completely new planetary perspective

  • Hybrid and flexible working model - you can choose when to work from the comfort of your home or join your colleagues in our modern office in the heart of Kreuzberg

  • Inspiring international team, fun and productive environment

  • Competitive salary package and other perks.

  • Regular team events, team updates and get-togethers.

  • Development budget: we help you grow as you grow UP42!

  • Challenges, space for creativity and taking ownership

Does this sound like a good next step into your geospatial career? If so, we look forward to receiving your application in English.

Our culture is one of belonging, where everyone feels welcome and where differences are celebrated. We seek to recruit the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background and/or belief—and strongly encourage people from underrepresented groups to apply. We also value more than the skills and experiences outlined in this job description. Even if you think you only fill 60% of the requirements for this role - we would still like to consider your application.