UP42 is changing the way geospatial data is accessed and analysed. The developer platform and marketplace bring together multiple sources of data such as satellite imagery, weather data, and more—with algorithms to identify objects, detect change, and find patterns. Industry leaders use UP42 to inform business decisions and build scalable customer solutions.
We are looking for a Customer Support Engineer (m/f/x) to join our motivated team in Berlin.
About the role:
Provide support to UP42 customers taking ownership for customer issues, from reporting through to resolution
Provide direct input on delivering customer projects and onboarding, including both data & analytics projects as well as new implementations
Monitor all assigned cases and update all activities on company systems
Analyse customer issues and develop necessary actions to ensure an optimal level of customer satisfaction and provide appropriate support for the same
Cooperate with different teams to ensure timely delivery of customer requests
Manage all customer issues related to remote sensing imagery projects and if required escalate them to required departments
Maintain accurate customer documents and reports for all issues and resolutions
Oversee customer support quality and create improvement plans
Analyze how the company’s audience is using support documentation in order to quantify opportunities for customer improvement
Proven experience in a similar role combining technical expertise with customer service
Experience with APIs, Postman, Bash scripting, GNU Make
Geospatial experience (ArcGIS, QGIS, GDAL) is a plus
Knowledge of Python
Knowledge of Docker containers
Excellent problem solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Experience in writing product and service related technical documentation
Fluency in English is a must, German is a plus
Does this sound like a good next step into your geospatial career? If so, we look forward to receiving your application in English.
Our culture is one of belonging, where everyone feels welcome and where differences are celebrated. We seek to recruit the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background and/or belief—and strongly encourage people from underrepresented groups to apply. We also value more than the skills and experiences outlined in this job description. Even if you think you only fill 60% of the requirements for this role - we would still like to consider your application.