Customer Support Specialist (m/f/x)

UP42 was founded in 2019 with a clear purpose: to transform how organizations order, access, and analyze Earth observation data. Our platform brings together the world’s leading geospatial providers, and offers a single touchpoint to access, manage, and process data at scale. From vegetation management and infrastructure monitoring to disaster response, UP42 helps organizations across industries find solutions to complex problems through Earth observation. Our expert support team and detailed documentation guide our users through every step. Since July 2025, UP42 has been a part of Neo Space Group.

Join our Customer Success team, where we bridge the gap between remote sensing data and meaningful customer impact. As a Customer Support Specialist, you will be the primary advocate for our users, ensuring their projects thrive through seamless coordination and guidance. This role offers a unique opportunity to immerse yourself in the evolving geospatial industry while directly influencing the quality and efficiency of our global services.

What you will do:

• Manage customer orders and projects through internal and external production and delivery channels.

• Manage communication with the customers, keep them up to date on the status of their orders and other related requests.

• Collaborate with our Partners to ensure effective order processing and project completion.

• Ensure excellent customer experience and grow customer satisfaction.

• Collaborate cross-functionally with sales, product and engineering teams on projects to improve user experience, efficiency and quality of our products and services.

Here is a good summary of what we are looking for:

• Proven geospatial background or up to three years of experience with GIS and remote sensing, ranging from recent graduates to established professionals.

• Exceptional written and verbal English communication skills with the ability to simplify complex technical concepts 

• Proven ability to empathize with customers and maintain a solution-oriented mindset 

• Strong organizational skills and the capacity to manage multiple projects simultaneously without compromising quality 

• Collaborative spirit and the ability to work effectively across different internal teams and external partners 

• Eagerness to learn new technologies and adapt to evolving workflows within the satellite imagery industry 

• Genuine passion for geospatial technology and a drive to contribute to customer success 

• Residency in Berlin or a genuine willingness to relocate to the area 

Bonus points if you bring:

• Proficiency in the German language

• Prior experience in customer oriented role

• Domain knowledge of satellite imagery workflows and tasking processes

Let us tell you why UP42 is a good choice:

• Let's disrupt the industry: You get the chance to shape the state-of-the-art geospatial processing platform and create a completely new planetary perspective.

• Let's stay flexible: We practice a hybrid working model - you can choose when to work from the comfort of your home or join your colleagues in our modern office in the heart of Kreuzberg, or even from a global place of your choice up to 90 days per year.

• Let's win as a team: We're an inspiring international team working in a fun and productive environment.

• Let's be fair: We offer a competitive salary package and other perks such as wellbeing initiatives, sponsored fitness subscriptions, educational budget for your personal development and public transportation discount - just to name a few.

• Let's enjoy the good side of life: Gather in regular team events as well as our global company parties twice a year.

• Let's think outside of the box: There are challenges and enough space for creativity and taking ownership.

Does this sound like a good next step into your geospatial career? If so, we look forward to receiving your application in English.

Our culture is one of belonging, where everyone feels welcome and where differences are celebrated. We seek to recruit the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background and/or belief—and strongly encourage people from underrepresented groups to apply. We also value more than the skills and experiences outlined in this job description. Even if you think you only fill 60% of the requirements for this role - we would still like to consider your application.